FAQS

All UK orders (excluding punchbags, wall units and dummies) over £60 ship for FREE with a tracked service (2-3 working days Mon - Sat, excluding public holidays). Orders under £60 ship with the same service for £4.95.

Punchbags and dummies are significantly heavier than most goods and therefore have custom shipping costs. These costs are calculated at checkout.

Most Muay Thailand branded apparel and homeware is printed on demand. Please expect 3-5 extra days for production, followed by standard shipping times. For these items, we may use a different courier to Royal Mail.

We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods. Punchbags and dummies take 2-5 days extra dispatch time. Upon successful dispatch for all orders, you will be sent an email detailing the courier and tracking information.

A signature will be required for most deliveries. If nobody is present at the time of delivery then the courier should leave a calling card so the item can be re-delivered or collected at a nearby office.

Please ensure your shipping address is current during checkout. Any incorrect or incomplete addresses which result in goods being returned to sender will require the customer to pay for new shipping.

All UK orders over £60 (excluding punchbags, wall units and dummies) qualify for free delivery (tracked, 2-3 working days Mon - Sat, excluding public holidays).

We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods. Punchbags and dummies take 2-5 days extra dispatch time.

Punchbags, dummies and wall units all have custom shipping rates due to their large weight. They also require 2 extra days dispatch time. Due to their size and weight, delivery can also take 1-2 days longer than usual. These items are excluded from all free shipping offers.

Most Muay Thailand branded apparel and homeware is printed on demand. Please expect 3-4 extra days for production, followed by standard shipping times. For these items, we may use a different courier to Royal Mail.

We use DHL for all international orders. Shipping prices are dependent on country and location. See checkout for full details.

USA orders over $150 qualify for free delivery.

Eurozone orders over €150 qualify for free delivery.

Canadian orders over $150 qualify for free delivery.

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.

These charges are the buyer’s responsibility. We only charge for transportation of your order.

We recommend researching personal import exemptions for your country. These help you understand the value of goods you can import without being subject to additional duties etc..

There are no refunds for customs, duties and taxes.

You may check with your country’s customs office to determine if there will be additional costs. Please be aware that your item may be held at customs for inspection, delaying the overall delivery time. We are not responsible for lost, damaged or stolen packages.

We aim to dispatch all orders the next working day, however, it can take up to 3 working days during busy periods as facilitating international deliveries can be more complex.

We use DHL Express for all international orders. We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods.

Most orders arrive within 2-7 days, however, we recommend buyers anticipate 2-11 days. There may be delays with customs and delivery if you do not follow requests from the courier.

Duties, taxes and customs fees are the buyer's responsibility. Prompt payment with complete contact details helps to accelerate the shipping process.

We aim to dispatch all orders the next working day, however, it can take up to 2 working days during busy periods.

Any returns/exchanges must be submitted within 30 days from the day you receive the goods.

Once received in our warehouse, it typically takes 2-5 working days to process returns and exchanges.

We advise you to send your items back via recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit.

We have a dedicated returns portal that helps streamline the process.

Returns

Returns will only be accepted for unworn items in their original condition, with tags still attached. When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will result in delays and may even withhold the return from being processed. Discounted items are final and cannot be returned or exchanged.

Please contact customercare@muaythailand.co.uk with all these details before shipping your return, as this will help us manage expectations and process the return faster.

Postage costs for UK & international returns will only be paid for faulty or incorrect items - in which case, you must inform us prior to returning the item and we will provide a pre-paid postage label to return the item.

Exchanges

Customers have 30 days from receiving goods to exchange for similar items of exact or a lower order value (the difference will be refunded). Goods sent back for exchange must be in unused condition, complete with tags, just as with returns. We recommend sending back goods via a tracked service. No shipping costs will be refunded.

Once goods are received, they will be checked over and, if all is in order, the exchange item(s) will be dispatched within 2 working days.

Muay Thailand Return Address

Shurgard Dover
MT - T0312
White Cliffs Business Park
Dover
CT16 3FJ
United Kingdom

Once your goods are accepted back into stock, a refund payment will be processed within 3-7 working days.

The refund will be returned to the card or Paypal account on which the initial payment was made and, depending on the payment method used, can take up to 30 days to appear back in your bank. If an item has been purchased in a sale or promotion, you will only be refunded the price you have paid for the item.

Customs fees, duties & local taxes are not refunded.

You can access your account and the returns portal here.

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter your six-digit verification code.

Once in the portal, click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note with more details.

5. Click Request return.

If your return request is approved, you can follow the shipment instructions in the "How can I return/exchange goods" section above. If your return is entitled to free shipping, then you will receive an email with shipping instructions and a return shipping label.

We send all goods via a tracked service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is.

If you're not in and the courier was unable to deliver the parcel, you'll receive a card providing details on how to collect or re-arrange delivery.

If you've undertaken the above and struggled to get through to the courier to find your parcel, please get in touch and we'll help in anyway we can.

We send all goods via a tracked service. You can use the tracking number (which will be provided in an email upon successful dispatch or via the courier) to see where your parcel is.

Please use the courier's track and trace functionality on their website to understand where your goods are. We always recommend waiting several more days than expected before raising any delivery issue with us - as couriers often ask for more time to complete the delivery before considering it as an issue.

Nonetheless, if you have not received your order after a reasonable time, please get in touch and we will speak with the courier for you.

You can contact us in a variety of ways: the contact form, via email or you can call us on 03333 397 511.

The Muay Thailand shop is only online. This means you can shop 24/7 and it also keep costs low so we can pass on savings to you.

We aim to respond to all emails within 48 working hours, Monday to Friday, excluding public holidays.

Our phone lines are open 10:00 – 15:00 GMT, Monday to Friday excluding public holidays. If you've called but can't get through, please leave a message to help us get back to your faster. Alternatively, send us an email or use the contact form and we will get back to you promptly.

We accept ALL major credit cards, PayPal, Klarna and Apple Pay. No matter your payment method, the security of your payment details is crucial to us.

We take extra care to keep details safe and all payments are securely processed with 128-bit encryption 💳

Where possible we recycle all the packaging materials we receive and reuse as much as possible when sending your item to you. So your order may come in reused packaging - whether that be cardboard, plastic or otherwise. Otherwise, we try to source new mailer bags and cardboard boxes which have been recycled as much as possible.

We hope you agree that this is a sensible and honest policy.