Any returns/exchanges must be submitted within 30 days from the day you receive the goods.

We advise you to send your items back via recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit.

We have a dedicated returns portal that helps streamline the process.

Returns

Returns will only be accepted for unworn items in their original condition, with tags still attached. When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will result in delays and may even withhold the return from being processed. Discounted items are final and cannot be returned or exchanged.

Please contact customercare@muaythailand.co.uk with all these details before shipping your return, as this will help us manage expectations and process the return faster.

Postage costs for returns will only be paid for faulty or incorrect items - in which case, you must inform us prior to returning the item and we will provide a pre-paid postage label to return the item.

Exchanges

Customers have 30 days from receiving goods to exchange for similar items of exact or a lower order value (the difference will be refunded). Goods sent back for exchange must be in unused condition, complete with tags, just as with returns. We recommend sending back goods via a tracked service. No shipping costs will be refunded.

Once goods are received, they will be checked over and, if all is in order, the exchange item(s) will be dispatched within 2 working days.

Muay Thailand Return Address

Lok n Store Self Storage Dover

MT - T0312

White Cliffs Business Park

Dover

CT16 3FJ

United Kingdom